Privacy Policy

When visiting the website https://lkconsult.eu, your personal data is processed by "KONSULT MVT"

EOOD., UIC: 203339997, with a registered address at Poltava 3J, Floor 2, Veliko Tarnovo, Bulgaria,

telephone: +359 877 054 751, email: global.services@lkconsult.eu.

We process your personal data on the following grounds:

- By contract – when you order specific services from us;

- By law – when regulatory acts require it;

- With your explicit consent – for all other cases.

In the following paragraphs, you will find detailed information about the processing of your personal

data depending on the processing basis.

Processing of Personal Data When Ordering Services:

When ordering services, we process your personal data to fulfill our obligations towards you and

protect our rights under the contract. The purposes of processing include:

- Establishing identity;

- Managing and fulfilling orders for products or services;

- Preparing offers for entering into contracts, including electronically;

- Issuing and sending invoices for the services you use;

- Customer service;

- Notifications regarding services;

- Creating user profiles and maintaining customer history;

- Preserving correspondence related to orders and requests;

On this basis, we process the following data:

- Contact details – address, phone number, email;

- Identification details – full name, Personal identification number or Foreigner’s Identification

Number, permanent address, ID card number;

- Order details;

- Correspondence related to issues or complaints;

- Additional information necessary for providing the service;

- Customer account identifiers;

- Other personal data provided by you or third parties during contractual relationships.

The processing of the mentioned personal data is mandatory for concluding and executing the

contract.

Provision of Data to Third Parties:

We provide your personal data to third parties to ensure quality service. We emphasize the

protection of personal data and only share information after verifying safety measures.

Responsibility for confidentiality remains with us.

Personal data is provided to categories of recipients, including:

- Postal operators for document delivery;

- Persons appointed on civil contracts to assist with sales and logistics;

- Lawyers;

- Accountants;

- Banks associated with payments;

- Persons maintaining software and equipment.

Data collected on this basis is deleted five years after the termination of the contract.

Compliance with Legal Obligations:

When there are legal obligations, we must process your personal data, such as:

- Obligations under the Anti-Money Laundering Act;

- Fulfilling obligations in distance selling;

- Providing information to the Consumer Protection Commission;

- Complying with accounting and tax requirements.

Data collected due to legal obligations is deleted after fulfilling the obligation.

Processing of Data with Consent:

We process your personal data with your explicit, unambiguous, and voluntary consent. We will not

cause any adverse consequences if you refuse processing. With consent, we can offer you products

and services.

Withdrawal of Consent:

You can withdraw your consent at any time. Upon withdrawal of consent, we will no longer use your

data for the above purposes. Withdrawal must be submitted in writing via email:

global.services@lkconsult.eu.

Anonymization and Pseudonymization:

We process data for statistical purposes, where anonymizing the data represents an alternative to

deletion. Anonymized data is not considered personal data.

Protection of Personal Data:

We implement the necessary organizational and technical measures to protect data according to the

Personal Data Protection Act and Regulation (EU) 2016/679.

Personal Data from Third Parties:

In some cases, we process personal data received from third parties, including social networks and

partners.

User Rights:

As a user, you have rights, including:

- Right to information;

- Access to personal data;

- Correction of inaccurate data;

- Deletion of personal data;

- Restriction of processing;

- Data portability;

- Objection to processing;

- Right to protection in case of breaches;

Filing a Complaint:

You can file a complaint about unlawful processing of your personal data with the Personal Data

Protection Commission or the competent court.

Maintaining a Register:

We maintain a register of activities related to the processing of personal data, containing contact

information, categories of data and recipients, deletion deadlines, and security measures.